At PREMIYUMM FOOD, we aim to deliver your favorite meals fresh and on time. This policy outlines our delivery process, timelines, and charges.

1. Delivery Areas

• We currently deliver to selected locations.
• Please enter your pincode on the checkout page to verify if we serve your area.

2. Delivery Timelines

• Instant Delivery: Orders are typically delivered within 45 to 60 minutes from the time of order confirmation, depending on your location and traffic conditions.
• Pre-Orders: For bulk or special event orders, you can schedule a delivery time in advance through our website.

3. Delivery Charges

• Delivery fees are calculated based on the distance between our kitchen and your delivery address.
• Any applicable delivery or packaging charges will be clearly displayed at the time of checkout before you make the payment.

4. Order Tracking

• Once your order is dispatched, you will receive a WhatsApp notification on your registered number (8655002200) with a tracking link or the delivery partner’s contact details.

5. Delivery Attempt Rules

• Our delivery partner will wait for a maximum of 5 to 10 minutes at the delivery location.
• If the customer is unreachable or the provided address is incorrect, the order will be marked as “Failed Delivery.”
• Since food is perishable, no refunds will be provided for failed deliveries due to customer unavailability or incorrect address details.

6. Delay Policy

• While we strive for punctuality, delays may occur due to unforeseen circumstances like heavy rain, festive rush, or accidents.
• In case of significant delays, our team will contact you via phone or WhatsApp.

7. Contact Us

For any delivery-related queries, please reach out:

• Email: premiyumm7@gmail.com
• Phone/WhatsApp: 8655002200